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FREQUENTLY ASKED QUESTIONS

Most Asked Questions
Will I receive the same product that I see in the picture?

We strive to provide accurate and high-quality items, the color may exhibit slight variations due to camera settings and lighting conditions. We recommend reviewing product descriptions and customer reviews for more information.

How much is the shipping fee and what are your shipping times?

We are glad to offer our customer free shipping. Our shipping times vary depending on your location and the product. Typically, it takes 1-2 working weeks for USA delivery and 2-4 weeks for International, not including the processing time but sometimes it is faster. Some of the products have huge demand, please allow 2-6 weeks for delivery.

Refer to our Shipping and Customs Policy.

Where is my Order?

Curious about where your package is? Enter the Order Number, Email or Tracking Number on our Track Order Link.

How do I create an account?

You can create an account by clicking on the "Sign Up" or "Register" link at the top or bottom of our website. Follow the prompts to complete the registration process.

Secure Payment
What payment methods do you accept on your ecommerce store, and are they secure?

We offer a variety of secure payment methods to ensure your peace of mind while shopping with us. Currently, we accept major credit and debit cards, including Visa, MasterCard, and American Express. Additionally, we offer secure payment options through trusted third-party payment processors like PayPal and Stripe. Rest assured that your payment information is encrypted and safeguarded to protect your financial data throughout the checkout process.

How do I know my credit card information is safe when making a purchase on your website?

Your security is our top priority. When you make a purchase on our website, your credit card information is encrypted using the latest SSL (Secure Socket Layer) technology. This encryption ensures that your sensitive data is transmitted securely and cannot be intercepted by unauthorized parties. We also comply with industry standards for data security to provide you with a safe and worry-free shopping experience.

Are my personal details stored securely, and will they be shared with third parties when I make a payment?

We take your privacy seriously. Your personal information, including your name, address, and contact details, are stored securely on our servers. We do not share your information with third parties for marketing purposes. When it comes to payment processing, we work with reputable payment service providers who adhere to strict security standards. Rest assured that your personal information will only be used for order processing and will not be shared or sold to any external parties.

Can I use digital wallets like Apple Pay or Google Pay for my purchases on your website?

Absolutely! We understand the convenience of digital wallets, and we support both Apple Pay and Google Pay for a seamless checkout experience. When you select one of these options, your payment details are tokenized and securely stored on your device, ensuring an extra layer of security. Rest assured that your transactions are swift, easy, and protected.

What happens if there's an issue with my payment during checkout?

If you encounter any payment issues during checkout, don't worry; we're here to assist you. Common issues, such as declined transactions, may occur for various reasons, including security checks by your bank or an incorrect card number. In such cases, we recommend double-checking your payment details, ensuring there are sufficient funds, and verifying that your billing information matches your card's details. If you continue to face problems, please contact our friendly customer support team, and we'll work together to resolve the issue promptly.

Delivery and Return
How long does it take for my order to be shipped?

Orders are typically processed within 1-3 days before being shipped. After processing, shipping times vary depending on your location, with the US taking 1-2 weeks and international orders taking 2-4 weeks. Some of the products have huge demand, please allow 2-6 weeks for delivery.

Can I cancel my order, and what's the cancellation policy?

You can cancel your order before it's shipped by contacting us within 12 hours of placing the order. Once the packaging and shipping process starts, cancellation is no longer possible.

How do I request a return, and what are the eligibility criteria for returns?

Please contact us if there is an issue with the order or product and our customer support will help you.

We offer a 30-day return policy and you can return it within 30 days for a full refund or exchange.

The item must be in its original condition, unused, with tags, and in the original packaging. Be sure to provide the receipt or proof of purchase. Please review our Returns Policy for more details.

What happens if my order arrives damaged, defective, or I receive the wrong item?

If your order has any issues, such as damage, defects, or receiving the wrong item, please inspect it upon receipt and contact us immediately. We will assess the issue and work to resolve it promptly.

Are there items that cannot be returned, and how are refunds processed?

Yes, certain items cannot be returned, including perishable goods, custom products, personal care items, and hazardous materials. Refunds are processed after inspecting the returned item and are credited to the original payment method.

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